We make every effort possible to make sure that the same person is always going to the same homes. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances that are beyond our control and you may not have the same person. If this happens, please rest assured that the person coming into clean is just as capable as any employee that we have.
The staff at Cleaningbest undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training than on the job training where a new employee can put those newly learned skills to use.
Cleaningbest is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Cleaningbest you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners and not a random person who can’t address your concern.
Certainly we do provide cleaning services that are above and beyond the normal cleanings. However, in order for us to make time to fit those into our schedules we need at least one week notice prior to the cleaning you would like these tasks performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.
You certainly can make a request for us to use a special product(s) that you may like. The only thing we will do is make sure we have a full knowledge of the product so that we know we will not be doing any sort of damage to your home or business.
Yes at Cleaningbest we strive for 100% satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we’ll be glad to come out and fix the problems.